Privacy Policy

Last Updated: November 11, 2026
At Kartak Glass & Closet ("Kartak," "we," "our," or "us"), protecting your personal information is an important part of earning and maintaining your trust.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.kartak.com, request a quote, schedule a consultation, communicate with our team, or use our products and services.
By using our website, you acknowledge the information practices described in this policy.

1. Information We Collect
We may collect personal information in several ways, depending on how you interact with Kartak.
Information You Provide
When you submit a form, contact our team, request a consultation, or begin a project, we may collect:

  • Your name and contact information, including email address and phone number.
  • Your home, business, billing, or project address.
  • Details about your project, service preferences, and requested products.
  • Photographs, floor plans, measurements, drawings, and other project materials.
  • Appointment details, communications, and customer service inquiries.
  • Purchase, billing, payment, and transaction information.
  • Communication preferences and SMS consent records, where applicable.

Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:

  • IP address and approximate geographic location.
  • Browser type, device type, and operating system.
  • Pages visited, referral sources, and time spent on the website.
  • Interactions with forms, links, and website features.
  • Cookie identifiers and other online activity information.

This information helps us operate, improve, and measure the performance of our website and marketing efforts.

2. How We Use Your Information
We may use collected information to:

  • Respond to inquiries and provide requested quotes or consultations.
  • Design, estimate, coordinate, and complete residential or commercial projects.
  • Schedule appointments, measurements, deliveries, and installations.
  • Communicate about project timelines, service updates, and customer support.
  • Process transactions and maintain business records.
  • Improve website functionality and customer experience.
  • Analyze website traffic and marketing campaign performance.
  • Provide relevant marketing communications where permitted by law and consistent with your preferences.
  • Protect our business, website, customers, and systems from fraud or misuse.
  • Meet legal, regulatory, and contractual obligations.

We use personal information for legitimate business purposes and in accordance with applicable privacy and communications laws.

3. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, analytics platforms, and similar technologies to understand visitor behavior and improve our services.
These tools may include website analytics, customer relationship management systems such as HubSpot, and advertising technologies such as the Meta Pixel.
Depending on which tools are enabled, they may help us:

  • Understand how visitors find and navigate our website.
  • Measure the performance of marketing campaigns.
  • Identify website usability issues.
  • Track inquiries and relevant conversion activity.
  • Deliver or measure relevant advertising.

Some technologies are provided by third parties that process information according to their own privacy practices.
You can manage many cookies through your browser settings and any privacy preference controls made available on our website. Disabling certain cookies may affect website functionality.
Where applicable law provides a right to opt out of certain advertising-related data sharing, you may contact us using the information below to exercise that right.

4. How We Share Information
Kartak may disclose personal information when reasonably necessary to operate our business, fulfill services, or meet legal requirements.
This may include sharing information with:

  • Service providers supporting website hosting, customer relationship management, scheduling, analytics, and communications.
  • Payment processing and business administration providers.
  • Contractors, suppliers, and installation partners involved in fulfilling a requested project.
  • Professional advisers or authorities where necessary to comply with legal obligations or protect legitimate rights.
  • A successor organization in connection with a business transaction, subject to applicable law.

We do not sell customer contact lists.
Some website analytics and advertising technologies may disclose online identifiers or activity information to advertising partners. Depending on applicable privacy laws, certain disclosures may be classified as the "sale" or "sharing" of personal information, even when no money is exchanged.
We require service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate protections.
Mobile Information and SMS Consent
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Such information may be processed by messaging or customer service providers solely to support communications on Kartak's behalf.

5. Email and SMS Communications
If you provide your contact information, we may communicate with you regarding your inquiry, appointment, purchase, or project, as permitted by law.
If you separately consent to receive marketing communications, we may send promotional emails or text messages consistent with that consent.
For SMS communications:

  • Messages may include scheduling reminders, appointment confirmations, project updates, and promotional information based on your consent.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out of the applicable text messaging program.
  • Reply HELP for assistance.
  • You can also contact team@kartak.com for support.
  • Consent to marketing text messages is not required to purchase products or services.

You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us directly.
Opting out of promotional communications does not prevent us from sending necessary service-related communications where permitted by law.

6. Data Storage and Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.
However, no website, electronic transmission, or data storage system can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain required business records, resolve disputes, and comply with applicable laws.
When information is no longer required, we take reasonable steps to delete, deidentify, or securely dispose of it.

7. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Opt out of marketing communications.
  • Request information about how personal information is collected, used, or disclosed.
  • Opt out of certain data sales, sharing, or targeted advertising where applicable.
  • Exercise other privacy rights available under applicable law.

To submit a privacy request, email team@kartak.com with the subject line "Privacy Request."
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

8. Third-Party Websites
Our website may contain links to external websites, platforms, or services.
These third parties maintain their own privacy practices, and Kartak is not responsible for how they collect, use, or manage personal information.
We encourage you to review their privacy policies when visiting external websites.

9. Children's Privacy
Our website is intended for a general audience seeking information about residential and commercial glass, closets, mirrors, and related services.
It is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
Any changes will be published on this page with an updated revision date.
We encourage visitors to review this policy periodically.

11. Contact Us
If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact:
Kartak Glass & Closet
2720 34th Street
Everett, WA 98201
Phone: (425) 438-8000
Email: team@kartak.com
Website: www.kartak.com

We appreciate the trust you place in Kartak Glass & Closet and are committed to handling your information responsibly.